eGain to Showcase Its Latest AI Knowledge Innovations at Call Centre World 2024

SUNNYVALE, Calif. and NEWBURY, United Kingdom, Feb. 23, 2024 (GLOBE NEWSWIRE) -- In a notable development on the tech frontier, eGain Corporation EGAN, the renowned provider of cloud-based customer engagement solutions, has declared its plans to present their state-of-the-art eGain Knowledge Hub, enhanced with AssistGPT™, at the upcoming Call Centre World (CCW) event in Berlin. This significant event, set for February 26-29, is earmarked as a grand stage for the latest advancements in the customer engagement arena.

Revolutionizing Customer Engagement

As industries worldwide increasingly leverage artificial intelligence to bolster customer service, eGain stays at the forefront with its AI knowledge platform. Consumers and businesses alike are in constant search of better, faster, and more reliable support systems. eGain's consistent innovation in AI and machine learning technics positions the company as a pivotal influence in the sector. The eGain Knowledge Hub with AssistGPT™ promises to deliver an enhanced, intuitive experience for support agents and customers, boosting satisfaction and efficiency.

eGain at the Helm of SaaS

eGain, headquartered in the technological hub of Sunnyvale, California, operates extensively across the United States, the United Kingdom, India, and other international markets. This SaaS (software-as-a-service) titan's reputation for delivering superior customer engagement solutions is well established. Showcasing their breakthrough AI capabilities at CCW Berlin marks another milestone in their journey of leadership and commitment to excellence in customer engagement technologies.

A Look Ahead: CCW Berlin 2024

CCW Berlin stands out as a premier gathering for professionals in the realm of customer service and engagement. eGain's participation signifies the company's dedication to keeping pace with the rapidly evolving technological landscape. This exposition offers a unique opportunity for eGain EGAN to demonstrate AssistGPT™, potentially setting a new standard in automated customer service solutions. Stakeholders and investors will be keen to observe the reception of eGain's pioneering technology among industry peers and customers alike.

eGain, AI, CCW