eGain Honored with the KMWorld 2023 KM Promise Award

eGain Corporation EGAN, a renowned provider of customer engagement solutions, has recently been distinguished with the prestigious KMWorld KM Promise Award for the year 2023. This award was presented at the KMWorld 2023 Conference held in Washington, D.C., and celebrates companies that fulfill their commitment to their customers through innovative technology solutions that incorporate knowledge management (KM) practices into business processes effectively.

Recognizing Innovation in Knowledge Management

KMWorld, a leading publisher in the field of knowledge management, recognizes organizations that not only provide state-of-the-art technology but also partner with clients to ensure a seamless integration of knowledge processes and technology within their everyday work procedures. The recipient of this award demonstrates an exemplary dedication to driving positive business outcomes and the value of knowledge within the organization.

eGain's Cutting-Edge Knowledge Solutions

eGain stood out for its exceptional knowledge automation platform, which empowers businesses to deliver superior customer support through both self-service options and agent-assisted interactions. As described by Marydee Ojala, Editor-in-Chief of KMWorld, the platform is designed to unify disparate knowledge silos within an organization, which greatly enhances service quality and offers actionable insights to decision-makers.

Furthermore, eGain's Knowledge Hub has recently been augmented with AssistGPT, integrating generative AI with its robust conversational AI and omnichannel content capabilities. This advancement reaffirms eGain's commitment to redefining knowledge management in the customer engagement space, remarked eGain CEO Ashu Roy.

About eGain Corporation

eGain Corporation EGAN is a global leader in providing cloud-based customer engagement software solutions. Based in Sunnyvale, California, with a significant presence in the United States, United Kingdom, India, and internationally, eGain continues to advance its offerings with AI and analytics. The AI-infused eGain Knowledge Hub is designed to improve customer experiences and minimize agent effort, facilitated through a mix of virtual assistance, comprehensive self-service, and a modern, integrated agent desktop suite. For more information about eGain and its offerings, visit www.eGain.com.

Contact Information for eGain

eGain's media relations are managed by Michael Messner, who can be contacted via email at [email protected] or by phone at 408 636 4514 for any media-related inquiries.

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