ConnectWise Unveils New Cybersecurity Workflow Engine and Upgraded SIEM Capabilities

In a significant update from ORLANDO, Fla., dated Nov. 09, 2023, ConnectWise, a premier software entity focusing on the prosperity of IT solution providers, unveiled noteworthy innovations at the IT Nation Connect event. The updates were specifically aimed at enhancing their portfolio of cybersecurity management tools. These innovations involve a new workflow engine designed for SaaS security, which offers sophisticated automated remediation capabilities, courtesy of the ConnectWise Asio™ platform, a pivotal development in the cybersecurity industry.

Automating Cybersecurity Incident Response

The newly introduced SaaS Security™ workflow engine revolutionizes cybersecurity incident management. Integrating workflow orchestration alongside robotic process automation (RPA), it facilitates the removal of manual processes for cybersecurity engineers. Configurable triggers and actions within the engine allow for the initiation of cybersecurity alerts, ticket creation, and issue escalation - a game-changing advancement that is poised to bolster cybersecurity coverage, and adhere to stringent service level agreements (SLAs).

Enhanced Alerting and Microsoft 365 Security

Emphasizing the importance of threat detection, ConnectWise has amplified its security information and event management (SIEM) offerings with enhanced alerting features. This development aims to streamline the process of discerning critical incidents from nonessentials, thereby enhancing efficiency in investigation and response to potential threats. Moreover, the ConnectWise SIEM™ is expanding its monitoring prowess in MSFT Microsoft Corporation environments with pre-designed dashboards that provide immediate event alerts and facilitate swift investigations, enriching the overall Microsoft 365 security apparatus. These SIEM solutions offer comprehensive oversight for various Microsoft services, including Sentinel, Entra ID, and Microsoft Security. It is noteworthy that Microsoft, long celebrated as an industry leader in software creation and a key player among the eminent Big Five of the US information technology sector, underscores the relevance of these security developments.

ConnectWise, by enhancing Microsoft 365 monitoring, also complements its MDR with Microsoft Defender for Business. This synergy aims to deliver an AI-powered security system, increasing the efficiency and effectiveness of cybersecurity protocols for TSPs and their clientele.

Empowering TSPs with Cutting-Edge Security Practices

ConnectWise remains dedicated to empowering TSPs by facilitating the growth of their cybersecurity practices with ease. It has broadened its endpoint protection options, offering greater flexibility in the selection of preferred endpoint detection and response (EDR) solutions. Such a spectrum of cybersecurity management solutions is now readily available to TSPs, signaling ConnectWise’s continuing commitment to being at the cyber frontier in safeguarding IT landscapes.

ConnectWise, Cybersecurity, SaaS, Workflow, Automation, SIEM, Enhancements, Microsoft, Monitoring, TSPs