ConnectWise RMM Transforms into a Unified Monitoring and Management Powerhouse with Enhanced Cloud and Backup Services

In an industry-shaping move, ConnectWise, a prominent force in the realm of software services for technology solution providers (TSPs), has recently announced a significant upgrade to their remote monitoring and management (RMM) offerings. This advancement elevates their services to a Unified Monitoring & Management platform, integrating comprehensive capabilities for cloud and backup monitoring, and introducing a revolutionary real-time interactive dashboard to streamline TSP operations.

Unveiling the Enhanced ConnectWise Asio™ Platform

The newly rebranded Unified Monitoring & Management solution is built upon the robust ConnectWise Asio™ platform. This platform extension marks a pivotal enhancement, as it now supports advanced network, cloud, and backup monitoring functionalities. ConnectWise embraces this modern approach to address the ever-complex demands faced by TSPs who often grapple with integrating disparate solutions that result in fragmented user experiences and inconvenient multiple login processes. The unified solution, through a singular agent interface, provides TSPs with the means to effortlessly oversee and handle the complexities of their ever-growing IT ecosystems.

Strategic Partnerships and Cloud Monitoring Integration

As part of this strategic evolution, ConnectWise has harnessed its recent partnership with Auvik to present enhanced Network Monitoring tools. These tools enable TSPs to manage network infrastructures, visualize topologies with ease, and proactively enhance the performance, consequently reducing system downtime. Additionally, this function is cogently integrated into the ConnectWise RMM.

A step further into cloud management signifies the introduction of Cloud Monitoring and Management in collaboration with MSFT - Microsoft Corporation. This integration facilitates vigilant surveillance over cloud resources, ensuring the optimal performance of cloud-hosted applications and services. Starting with solid support for Microsoft Azure, the service is positioned to extend its cloud provider partnerships shortly.

Advanced Backup Monitoring Features

ConnectWise capitalizes on the necessity of backup monitoring in robust IT frameworks, by presenting backup monitoring features aimed at real-time oversight of backup status and health. The initial phase includes integration with leading backup vendors Acronis, Axcient, and Veeam, with plans to widen this coverage in the future. The centralized management of these backup services confirms data integrity, reduces the risk of data loss, and economizes technician hours spent managing backups.

The Real-Time Interactive Dashboard

The piece de resistance of the Unified Monitoring & Management update is the introduction of the interactive, real-time RMM dashboard. This dashboard offers TSPs a comprehensive, central view into their IT environments, summarizing patch compliance, network device health, cloud resource status, ticket statuses and backup job progress. The dashboard's interactive nature allows for deeper inquiry and instant action, solidifying it as a cornerstone of the ConnectWise mission to enhance TSP growth.

ConnectWise's Unified Monitoring & Management extends a suite of capabilities that simplify and enhance IT management from a solitary, easily navigable web console, based on the ConnectWise Asio platform. This advancement encapsulates the company's ethos of driving partner efficiency and profitability through versatile and integrated software solutions. With streamlined operations and a focus on efficacy, TSPs can leverage the Unified Monitoring & Management solution to catapult their businesses into new heights of operational excellence.

Availability and Further Information

The ConnectWise Unified Monitoring & Management suite is currently available for technology solution providers. For further insights and details regarding this innovative platform, interested parties are encouraged to visit ConnectWise's website.

About ConnectWise

ConnectWise, a global leader in providing software solutions for IT solution providers (TSPs), delivers an array of software, services, and a thriving community, contributing to unparalleled partner growth. Its versatile platform, Asio™, offers a suite of automation, documentation, management, monitoring, cybersecurity, and backup technologies, underpinning a comprehensive approach to TSP success.

ConnectWise, RMM, Unified